Shipping policy

Thank you for shopping with Neeye Vidai. We are committed to delivering your orders efficiently and securely. Please read our shipping policy to understand how we process and ship your purchases.

Shipping Locations

We currently ship to addresses within India. If your location is not listed, please contact our customer support for assistance.

Processing Time

Orders are typically processed within 3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Time

We offer the following shipping options:

• South India: Estimated delivery in 5-7 business days.

• Rest of Shipping: Estimated delivery in 6-8 business days.

Delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.

Shipping Fees

• For Prepaid Orders: No additional shipping fees if the order value is above 399 Rs.

• For COD Orders: An additional shipping fee may be applicable.

Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping on orders over a certain amount—please check our website for current promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your shipment's progress.

Customs, Duties & Taxes

For international orders, customs duties and taxes may be imposed by your country. These charges are the responsibility of the customer and are not included in our shipping fees.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please reach out to our support team. For lost shipments, we will work with the carrier to resolve the issue, but we cannot be held responsible for lost or stolen packages.

Incorrect Shipping Address

Please ensure that your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

For any shipping-related questions or concerns, please contact us at:

• Email: support@neeyevidai.com

• Phone: +91 82487 41034

• Customer Support Hours: Mon - Sat 10 AM to 6 PM

We appreciate your support and look forward to serving you!